Shipping and payment terms

Shipping and payment terms

Our sales office is at your disposal from Monday to Friday from 9 am to 6 pm and can be reached by phone or e-mail:

Tel.:+393473768401

E-mail: info@mammaregina.com

For organizational and economic reasons, our online sales are carried out only within the Italian national territory and the European Community.

Shipments will be made by courier GLS / BRT in Italy within 4 working days from receipt of payment, except for any delays attributable to the carrier.

Shipments will be made in the European Community by DHL courier, within 6 working days from receipt of payment, except for delays by the courier.

Tip: most of our products are packed in boxes of 6 pieces. If you intend to order more than one piece, we suggest ordering it in multiples of 6.

Shipping fees:

Italy

Above € 59 -> free of charge

Less than 59 € -> 7.5 €

European Community

Any total amount spent > 18 euro

Product prices are all inclusive of VAT and are expressed in euros. To the product price must be added the shipping costs that vary according to the total order.

Online payment:

Payments can be made with a PayPal account or with credit cards and prepaid cards (Visa, Mastercard, PayPal, Postpay, America Express, Aura, PayPal top-up). Mangiachebuono uses the transaction service for credit cards provided by PayPal, complies with the international PCI-DSS compliance standards (Payment Card Industry Data Security Standards) and uses a sophisticated technology against computer crimes.

After delivery, we ask you to check if the goods correspond correctly to the order made by quantity and type of product.

General conditions of Sale

GENERAL TERMS AND CONDITIONS FOR ONLINE SALES (DISTANCE CONTRACTS) MANGIACHEBUONO SRLS

1. Definitions and object of the contract

1.1 This contract governs distance selling pursuant to art. 50 et seq. of Legislative Decree 6 September 2005, n. 206 (“Consumer Code”) of food products belonging to its own assortment which can be viewed on the website https://www.mammaregina.com for deliveries to be carried out exclusively in Italy.

1.2 The owner of the website called MAMMA REGINA is the company Mangiachebuono srls, located in Via Saliceti 2, 64100 Teramo, Italy,

1.3 By ticking the “I accept the Terms and Conditions” box that appears during the online purchase procedure in the “Web Shop” section, the buyer accepts all the contractual conditions set out below. In the absence of express acceptance of the General Conditions, it will not be permitted to complete the online purchase procedure.

1.4 Mangiachebuono reserves the right to modify the General Conditions at any time without prior notice. However, the changes will have no value against purchase orders that have been sent before the publication of the changes on the Site.

1.5 For any questions regarding the General Contract Conditions, for any claim, notice of withdrawal, cancellation of the order, return, refund and request concerning the processing of personal data, please contact: Mangiachebuono srls Via Saliceti 2, 64100 Teramo, and -mail: info@mammaregina.com, tel 3473768401.

2. Finalization of the contract

2.1 All contracts are concluded exclusively with access by the Customer to the Site, using remote communication technology via the Internet.

2.2 All purchase orders sent to Mangiachebuono srls must be exactly completed in all their parts and must contain the elements necessary for the exact identification of the ordered Products, of the Customer, of his e-mail address and of the place of delivery of the Products.

2.3 The transmitted purchase order has the value of a contractual proposal of the Customer manifested online.

2.4 The order confirmation by Mangiachebuono, sent to the Customer at the e-mail address indicated by him, confirms the order data and is valid as acceptance of the contractual proposal.

2.5 The contract is considered concluded, and is binding for both parties, when the purchase order confirmation is sent to the Customer.

2.6 By placing an order, the Customer declares: 1) to be a consumer in accordance with the provisions of art. 3 of the Consumer Code; 2) to be of age; 3) that the data provided by the same for the execution of the Contract are correct and truthful; 4) to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions indicated in the purchase procedure.

2.7 With the acceptance of the General Contract Conditions and therefore with the issue of the purchase order, the purchaser expresses his consent that all communications will be sent and received by e-mail.

2.8 The Customer, once the online purchase procedure has been completed, undertakes to keep these general conditions of sale by printing or saving an electronic copy of this contract.

2.9 In the case of non-acceptance, even partial, of an order by Mangiachebuono, any right of the Customer to compensation for damages or compensation, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or things is excluded.

3.1 Mangiachebuono srls provides to deliver to the Customer the Products ordered through trusted couriers and / or shippers within the term indicated in the e-mail communication containing the order confirmation and, in any case, within the maximum term of thirty days from the date of the orders booking.

3.2 Delivery is made to the address specified at the time of the order which may be different from the address of the customer.

3.3 The Customer who wishes to change the delivery address of the goods, after he has placed the order, can contact the Customer Service by e-mail and request the change: the request will be accepted if the order has not yet been processed.

3.4 The delivery of the goods means “on the street level” except for further indications, such as:

– different communication upon completion of the order

– any methods provided for in the product technical sheet

– explicit purchase of delivery to the floor, where applicable

3.5 Upon delivery of the goods by the courier, the Customer is invited and in any case required to check:

a) that the number of packages actually delivered corresponds to that indicated in the transport document;

b) that the packaging of the packages is intact in all its parts, not damaged, nor compromised by atmospheric events or in any case altered.

3.6 Any finding of damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately contested, placing a reserve of written control (specifying the reason for the reserve, eg “punched packaging” , “crushed packaging”, etc.) on the courier delivery proof. Once the courier’s document has been signed, the Customer will not be able to oppose any dispute about the external characteristics of what was delivered.

3.7 In case of non-collection within 5 working days of the material in storage at the courier’s warehouses due to repeated inability to deliver to the address specified by the Customer, the order will be returned to the Mangiachebuono srls warehouse Arrangements will be made for the new processing and the related additional shipping costs.

3.8 Mangiachebuono srls may, at its discretion, decide to make more partial deliveries. In this case, the purchaser will not be charged with any additional cost in respect to that provided for a single delivery.

3.9 The courier de Mangiachebuono reserves the right to verify the age of the consumer at the time of delivery of the alcoholic products.

4.Prices

4.1 All the prices of the Products contained in the online catalogue of the “Web Shop” section are expressed in euros. All prices must be considered inclusive of VAT and do not include delivery costs. The Products are sold at list prices in effect at the time the order is issued.

4.2 Delivery costs are indicated during the order issue procedure of the “Web Shop” section. Delivery costs may be subject to change: however, such changes will have no value against purchase orders accepted before the changes are published on the Site.

4.3 The buyer agrees to reimburse Mangiachebuono srls for any additional expenses that it has had to incur for shipments or movements caused by a failure by the buyer to comply with the agreements made for the date, time and place of delivery.

5.Payment

5.1 Payments can be made through credit cards and prepaid cards (Visa, Mastercard, PayPal, Postpay, American Express, PayPal top-up). Mangiachebuono uses the transaction service for credit cards provided by PayPal, complies with the international PCI-DSS compliance standards (Payment Card Industry Data Security Standards) and uses a sophisticated technology against computer crimes.

6. Right of withdrawal

6.1 The customer who purchases the Products for purposes other than his own entrepreneurial activity, has the right to withdraw from the purchase contract – without any penalty and without specifying the reason – within 14 days from the date of receipt of the Product.

6.2 The right of withdrawal may be exercised by sending, within the deadline indicated in paragraph 6.1 above, a written communication to the Mangiachebuono srls offices by registered letter with acknowledgment of receipt. The communication can be sent, within the same term, also by e-mail and fax, provided that it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours. The registered letter is intended to be sent in good time having regard to the date of the postmark of the accepting office.

6.3 The substantial integrity of the Product to be returned is an essential condition for exercising the right of withdrawal. The right of withdrawal, therefore, cannot be exercised in the event that the buyer has not taken adequate measures to ensure that the Product can be returned in the same condition in which it was received (including the original packaging). In any case, the purchaser must take all appropriate and possible measures to preserve the Product and do everything possible so that the Product is returned to Mangiachebuono srls in perfect condition.

6.4 The buyer who has exercised the right of withdrawal is required to return the Product within 15 days from the date of delivery to the following address:

Mangiachebuono srls

Via Saliceti 2, 64100 Teramo

6.5 The costs for returning the Product will be the sole responsibility of the purchaser, except in the case of damaged Products (art. 3.6) or in the event that, due to warehouse errors, the Products sent were different from those ordered.

6.6 The payments made will be reimbursed by Mangiachebuono srls within a period of fifteen days from the date of return of the goods and without further costs for the buyer.

7. Responsibility of Mangiachebuono srls

7.1 Mangiachebuono srls will not be held responsible for non-fulfillment or delay in the execution of the order in the event that such non-compliance or delays are caused by impediments such as interruptions of work, labour unrest, suspension of transport and any other cause that may constitute an impediment due to force majeure or unforeseeable circumstances.

7.2 Mangiachebuono srls assumes no responsibility regarding the use that the Customer intends to make of the purchased goods. In the case of “defective” goods, the only burden on Mangiachebuono srls will be that of its replacement and in no case will it be held responsible for the Customer’s loss of profit.

8. Applicable law

8.1 These General Conditions are governed by Italian law.

8.2 For any dispute concerning the General Conditions, the purchaser’s forum of residence will be competent, in the event that he is a consumer. In all other cases, the territorial jurisdiction will be exclusively that of the Grosseto court.

8.3 According to the articles 1341 and 1342 c.c. with the completion of the order form, the Customer declares to have carefully read and expressly accept the above General Sales Conditions